Privacy Policy

INTRODUCTION

This Privacy Policy explains how Helen Holgate, trading as Oreo PA, collects, uses, stores and protects your personal data when you visit this website, contact me, enquire about services or become a client.

It also explains your rights under UK data protection law and how you can contact me regarding your personal information.

Helen Holgate, trading as Oreo PA, is the data controller for your personal data.  In this policy, “I” or “me” refers to Helen Holgate.  The term “you” refers to any user or visitor to my website.  References to “this website” or “my website” mean www.oreopa.co.uk.

By providing your personal data, you confirm that you are over 13 years of age.

CONTACT DETAILS

If you have questions about this Privacy Policy, wish to exercise your data protection rights or would like to make a data protection complaint, please contact me using the details below.

Legal entity: Helen Holgate trading as Oreo PA
Email address: helen@oreopa.co.uk
Telephone number: 07584 306749

If you are unhappy with how I handle your data, you can complain to the Information Commissioner’s Office (ICO) www.ico.org.uk.  However, I would appreciate the chance to resolve your concern first.

Please ensure your personal data remains accurate and up to date. Let me know if your details change.

I review this privacy policy regularly. Therefore, please check this page from time to time for updates.

WHAT PERSONAL DATA DO I COLLECT ABOUT YOU

Personal data includes any information that identifies a person. When you interact with my website, I may collect the following information:

  • Name, title and marital status
  • Billing and delivery addresses
  • Email address and telephone number
  • Bank account and payment card details
  • Payment and transaction information
  • Login data and IP addresses
  • Browser, device and operating system information
  • Website usage data
  • Preferences, feedback and survey responses
  • Marketing and communication preferences

I do not collect sensitive personal data. 

HOW I COLLECT YOUR PERSONAL DATA

I collect personal data in several ways.  

Firstly, you provide data directly when you complete website forms or contact me by email or phone.

Secondly, I collect some information automatically when you use my website. This includes technical data and usage information gathered through cookies and similar technologies.

Finally, I may receive data from trusted third parties. These may include website analytics providers, email marketing platforms and website hosting providers.

HOW I USE YOUR PERSONAL DATA

I only use your personal data when the law allows me to do so.  Most commonly, I use your data for the following reasons:

  • to provide access to my website and services;
  • to fulfil the contract between us;
  • to support my legitimate business interests; or
  • meet legal or regulatory obligations.

In particular, I rely on consent for marketing communications.  You can withdraw your consent at any time by emailing helen@oreopa.co.uk.

MARKETING COMMUNICATIONS

You may receive marketing communications if you have requested information or purchased services and do not opt out.   

However, I will always obtain explicit consent before sharing your personal data with third parties for marketing purposes.

Furthermore, you can opt out of marketing messages at any time.  Use the unsubscribe link in emails or contact me directly.  Opting out of marketing messages will not affect service-related communications.

CHANGE OF PURPOSE

I normally use your personal data only for the purpose for which I collected it. However, I may use it for a related purpose when this is reasonable.

If I need to use your data for a different purpose, I will inform you and explain the legal basis.

In some situations, the law allows me to process personal data without consent.

DISCLOSURES OF YOUR PERSONAL DATA

From time to time, I may share your personal data with trusted third parties.  These may include IT service providers, professional advisers, and regulatory authorities.

Additionally, I may share data if my business is sold, transferred, or restructured.

In all cases, third parties must protect your personal data and follow my instructions.

INTERNATIONAL TRANSFERS

In some circumstances, personal data may be transferred outside the United Kingdom.  However, UK data protection law restricts these transfers unless appropriate safeguards are in place.

Therefore, when international transfers occur, I ensure suitable protections are applied.  These may include adequacy decisions, approved contracts, or recognised certification schemes.

If no safeguard applies, I will request your consent before transferring your data. You can withdraw this consent at any time. 

DATA SECURITY

Protecting your personal data is extremely important. For this reason, I use appropriate physical and electronic safeguards to protect the data I collect.

Furthermore, I also maintain procedures for handling data breaches. If a breach occurs and the law requires it, I will notify you and the relevant regulator.

DATA RETENTION

I retain personal data only for as long as necessary to fulfil the purposes for which it was collected. This may include meeting legal, accounting, or reporting requirements.  Different retention periods apply to different types of personal data.

For example, I normally retain client records, financial information and related business documentation for up to six years after the end of the business relationship to comply with legal, tax and accounting requirements. These records may include contact, identity, financial, and transaction data.

In some circumstances, you may ask me to delete your personal data. More information about this right appears below.

Additionally, in certain cases, I may anonymise personal data for research or statistical purposes. Once anonymised, I may use this information without time limits.

DATA COMPLAINTS

If you have concerns about how I collect, use or protect your personal data, I encourage you to contact me first so that I can investigate and try to resolve the matter promptly.

You can raise a data protection complaint by contacting:

Legal entity: Helen Holgate trading as Oreo PA
Email address: helen@oreopa.co.uk
Telephone number: 07584 306749

I will acknowledge your complaint and aim to provide a substantive response as quickly as possible, normally within 30 days.

If you remain dissatisfied after I have considered your complaint, you have the right to complain to the Information Commissioner’s Office (ICO).

YOUR LEGAL RIGHTS

Your Rights Under Data Protection Law

Data protection laws give you several rights regarding your personal data.  These include the right to:

  • request access to your personal data;
  • request correction of inaccurate information;
  • object to the processing of your data;
  • request restriction of processing;
  • request transfer of your data;
  • request deletion of your personal data; or
  • withdraw consent where processing is based on consent.

For further information about these rights, please visit www.ico.org.uk.  

Exercising Your Rights

If you wish to exercise any of these rights, please email me at helen@oreopa.co.uk.

In most cases, you will not have to pay a fee.  However, I may charge a reasonable fee if a request is clearly unfounded, repetitive or excessive.

To protect your data, I may ask you for information to confirm your identity before responding to your request.   

THIRD PARTY LINKS

Occasionally, my website may include links to external websites. However, this privacy policy does not apply to those sites.  Therefore, I encourage you to read the privacy policies of any websites you visit.